Staff changes at DALC, and temporary disruption 19/07/2023

We have some staff changes to report to you, including welcoming a new face, bidding farewell to a colleague, and updates on our temporary staff shortages.

A warm welcome to a new face

We are delighted to welcome Rachel Townsend to our team as our new Administrative Assistant.  Rachel is an experienced administrator, joining us for next 6-months to help relieve current pressures.  Rachel will be performing tasks such as data management, supporting our communications (website, e-bulletins and social media), and more. Next time you contact our office, please say hello!

A bid farewell

Mark Clapham, Policy Officer, has reached the end of his two-year contract and is leaving us this week. We would like to express our gratitude and appreciation for Mark’s efforts supporting our policy work during this time, particularly on top topics such as speeding in rural roads, the housing crisis and climate emergency.

Mark says “As my two years with DALC come to an end I would like to thank everyone who has contributed to our policy work, whether through attending meetings, responding to member surveys, or contacting me with issues that concerned you. I could not have wished for a warmer reception when I joined DALC in autumn 2021 and have equally appreciated the kind words I’ve received in the run up to my departure. I wish you all best of luck for the future, and encourage you to keep engaging with DALC on the issues that matter to you – it really does make a difference.”

We wish Mark every success in his future endeavours.  Councils can continue to raise policy matters with DALC via

Temporary service disruption

Our members know that DALC strives to provide a prompt and efficient service.  However, we are currently experiencing staff shortages and this may have an impact on our usual response times.

We understand that delays can be frustrating, and we sincerely apologise for any inconvenience this may cause. Our team will continue working diligently to minimise the impact on our services. We are redistributing workload to ensure that we can continue serving you to the best of our abilities.

During this time, we kindly request your patience and understanding.  Rest assured, we are committed to resolving any queries you may have, albeit it may take us a little longer than usual to respond. We will triage all incoming queries for urgency/importance.

In the meantime, we encourage you to consult our website’s knowledge bank pages for general enquiries (log in required).  This resource may provide answers to your questions.  If you do need to speak to us, please do not leave seeking advice to the last minute, and where possible, put your query in writing to

Once again, we sincerely apologise for any inconvenience caused by potential delays.  We value your membership and remain committed to providing you with the highest possible service.  Thank you for your understanding and support.